Program Host/Hostess: In this role you are responsible for the safe and comfortable transport of program guests to and from their daily activities as the program schedule dictates. While en route, the hosts/hostess provides Olympic knowledge, host city knowledge and information on the logistics and the client as needed. The role will involve being with guests from early morning until the late evening , during this time they are to respond to guests needs and requests and ensure that they have an outstanding hospitality experience.

• Typical candidates include event management staff, tour guides, guest services, retail staff, hospitality staff

Program Hospitality Staff: In this role you are responsible for maintaining the hotel hospitality suite including but not limited to making sure that it is a comfortable environment, maintaining a neat and organized hospitality desk and acting in a concierge capacity to the program guests. In addition, a hospitality host’s role could involve opening or closing the suite, ensuring that all guest communication is up to date, maintaining a guest request log, managing gift inventory and maintaining accurate hospitality and program related information at the hospitality desk.

• Typical candidates include concierge staff, hospitality staff, hotel front desk, event management staff, retail staff

Position Requirements for both position types:

• Experienced event, hospitality, hotel or retail staff
• Experience working within teams
• Self-starter with experience working in a customer service role
• Professional with a strong sense of responsibility
• Excellent written and verbal communication skills with the ability to clearly communicate
• Ability to multi-task while maintaining high attention to detail
• Strong organizational skills required
• Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
• Strong focus on customer service and guest satisfaction
• Must be self motivated, initiate additional tasks, be supportive and assist in other areas
• Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
• High proficiency working in Windows and MS Office to produce documents, reports and emails
• Strong knowledge of the event/hospitality industry
• Superior knowledge of London
• Knowledge of the Olympic and Paralympic Games
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Client Programs

Airport and Rail Meet and Greet: In this role you are responsible for meeting and greeting all our clients and their guests upon arrival into London and providing them with their first interaction with Jet Set Sports and CoSport. Your responsibilities will include maintaining the most up-to-date information of arrival times, locations and any changes or delays. Meet the guests in the specified arrivals area, assist with luggage and direct them to the relevant transport. You will also be required to liaise with airport/rail or venue staff, Jet Set Sports/CoSport program managers, vehicle and coach drivers and transportation staff to ensure the smooth operation and movement of our guests upon arrival. Typical candidates include destination management staff, hotel front desk/concierge, event and tour guide staff

Position Requirements:

• Experienced destination management, guest services, event, hospitality, hotel or retail staff
• Experience working within a team setting
• Experience in Destination Management Operations at the Airport or Rail Stations
• Experience working in a customer service role
• Professional with a strong sense of responsibility
• Excellent written and verbal communication skills with the ability to clearly communicate
• Ability to multi-task while maintaining high attention to detail
• Strong organizational skills required
• Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
• Strong focus on customer service and guest satisfaction
• Must be self motivated, initiate additional tasks, be supportive and assist in other areas
• Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
• High proficiency working in Windows and MS Office to produce documents, reports and emails
• Strong knowledge of the event/hospitality industry
• Superior knowledge of London
• Knowledge of the Olympic and Paralympic Games
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Meet and Greet Positions

Transport Logistics Staff:In this role you will work closely with the Transport Managers in managing the day to day logistics and management of transport and people movements at various locations. Responsibilities can include communicating with our drivers, airport meet and greet, dispatching, team leading and can be out at the venues, airports or depots. You will also be required to direct vehicles, coaches and people within and around venues, whilst maintaining a high level of service, efficiency and awareness. Typical candidates include destination management staff, transport depot staff, crowd and event control staff

Position Requirements:

• Experienced destination management, guest services, event, hospitality, hotel or retail staff
• Experience working within a team setting
• Experience in Destination Management Operations at the Airport or Rail Stations
• Experience working in a customer service role
• Professional with a strong sense of responsibility
• Excellent written and verbal communication skills with the ability to clearly communicate
• Ability to multi-task while maintaining high attention to detail
• Strong organizational skills required
• Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
• Strong focus on customer service and guest satisfaction
• Must be self motivated, initiate additional tasks, be supportive and assist in other areas
• Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
• High proficiency working in Windows and MS Office to produce documents, reports and emails
• Strong knowledge of the event/hospitality industry
• Superior knowledge of London
• Knowledge of the Olympic and Paralympic Games
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Meet and Greet Positions

Professional Drivers: In this role you are responsible for transporting our guests in our vehicles in a safe and timely manner. Your responsibilities include airport and hotel pick up and drop off, assisting with luggage and ensuring you have the correct signage and information for guest collection. You will drive guests to and from various venues, meal functions and London locations in accordance with their planned itineraries, whilst maintaining ongoing communication with our Transport Operations centre and Jet Set Sports/CoSport client managers. You will be responsible for maintaining the vehicle you are driving and the technology tools for directions, traffic reports and key information.

Typical candidates include private hire drivers; chauffeurs; taxi drivers

Position Requirements:

• Experienced professional drivers
• 8 years minimum driving experience in London and Greater London
• Experience with guest/customer pick-up and drop off from Airports and Hotels
• Experience with dispatching and responding to requests
• Clean driving record
• Professional with a strong sense of responsibility
• Excellent written and verbal communication skills with the ability to clearly communicate
• Ability to multi-task while maintaining high attention to detail
• Strong organizational skills required
• Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
• Strong focus on customer service and guest satisfaction
• Must be self motivated, initiate additional tasks, be supportive and assist in other areas
• Proficient working with the internet, using websites, emailing and mobile phone technology
• Superior knowledge of London, its road network and air and transport hubs
• Knowledge of the Olympic and Paralympics Games
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Driver positions

Front of House Hospitality Staff: In this role you are responsible for supporting the on-site Jet Set Sports/CoSport Hospitality Manager and Food & Beverage Manager. Responsibilities include guest welcoming and access screening, hosting guests and providing them with outstanding customer service within the Jet Set Sports Hospitality Lounge

• Typical candidates include senior hospitality students; events management students, hotel/hospitality interns; hospitality staff

Position Requirements:

• Experience working in high capacity dining events
• Experience hosting guests/customers front of house
• Experience working within teams in a customer service role
• Professional with a strong sense of responsibility
• Excellent written and verbal communication skills with the ability to clearly communicate
• Ability to multi-task while maintaining high attention to detail
• Strong organizational skills required
• Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
• Strong focus on customer service and guest satisfaction
• Must be self motivated, initiate additional tasks, be supportive and assist in other areas
• Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
• High proficiency working in Windows and MS Office and Outlook Applications to produce documents, reports and emails
• Strong knowledge of the event/hospitality industry
• Superior knowledge of London
• Knowledge of the Olympic and Paralympic Games
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be working with Jet Set Sports and CoSport management, staff, clients and guests

Ticket Customer Service Representative: In this role you are responsible for working closely with the Ticketing Manager and Ticketing Will-Call Managers to assist in the operational aspects of ticket sales to the General Public and Corporate Clients. Your responsibilities will include accurately fulfilling and distributing ticket orders via shipping and in-person with customers, resolving customer issues and handling day to day enquiries by phone and email.

• Typical candidates include ticketing agency staff, theatre, events and tourist site ticketing staff, customer service and retail staff

Position Requirements for both position types:

• Experienced ticketing staff, call center staff with customer facing experience, retail staff
• Experience working within teams in a customer service role
• Experience in customer order enquiries and fulfilment
• Experience in customer call handling
• Professional with a strong sense of responsibility
• Excellent written and verbal communication skills with the ability to clearly communicate
• Ability to multi-task while maintaining high attention to detail
• Strong organizational skills required
• Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
• Strong focus on customer service and guest satisfaction
• Must be self motivated, initiate additional tasks, be supportive and assist in other areas
• Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
• High proficiency working in Windows and MS Office to produce documents, reports and emails
• Knowledge of the event/theatre/ticketing industry
• Knowledge of London
• Knowledge of the Olympic and Paralympic Games
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be working with both Jet Set Sports and CoSport clients and guests.

Office Administration Assistant, including Front Desk Reception: In this role you are responsible for assisting the Operations Manager in the day to day administration of our Operations Centre. You will be working with varied levels of Management, interacting with high value clients and our employees. Your responsibilities include providing Front Desk reception services, including phone call, deliveries and guest services management; Assisting Executive management with administrative functions; Meeting and Greeting clients and guests among many other aspects.

• Typical candidates include office administration assistants, call center staff with customer facing experience, concierge staff

Position Requirements:

• Experience working in a office administration position
• Experience working with executive management and VIP guests
• Experience working within teams
• Experience working in a customer service role
• Professional with a strong sense of responsibility
• Excellent written and verbal communication skills with the ability to clearly communicate
• Ability to multi-task while maintaining high attention to detail
• Strong organizational skills required
• Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
• Strong focus on customer service and guest satisfaction
• Must be self motivated, initiate additional tasks, be supportive and assist in other areas
• Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
• High proficiency working in Windows and MS Office to produce documents, reports and emails
• Knowledge of the Event/Hospitality industry
• Superior knowledge of London
• Knowledge of the Olympic and Paralympic Games
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be working with Jet Set Sports and CoSport management, staff, clients and guests.

Staff Uniforming and Client Gifting: In this role you are responsible for assisting in the preparation and allocation of all uniforms, gifts and collateral. Your responsibilities include assisting the Operations Manager in tracking and storing inventory, preparing and delivering uniform and gift packs and working with the Protocol team with administration of client gifting.

• Typical candidates include specialised retail gifting services staff, logistics/inventory management with customer interaction staff

Position Requirements:

• Experienced logistics, customer service and retail staff
• Experience working with VIP clientele and guests
• Experience working with inventory management, including bar-code technology
• Experience working within teams
• Experience working in a customer service role
• Professional with a strong sense of responsibility
• Excellent written and verbal communication skills with the ability to clearly communicate
• Ability to multitask while maintaining high attention to detail
• Strong organizational skills required
• Ability to retain positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
• Strong focus on customer service and guest satisfaction
• Must be self motivated, initiate additional tasks, be supportive and assist in other areas
• Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
• High proficiency working in Windows and MS Office (with key skill-set in Excel/Spreadsheets) and Outlook Applications to produce documents, reports and emails
• Excellent knowledge of London
• Knowledge of the Olympic and Paralympic Games
• Consideration may be given to candidates who are bilingual/multilingual
• Valid Driver’s License and availability/willingness to driver around Central and Greater London a plus

Note: Applicants to these positions will be working with Jet Set Sports and CoSport management, staff, clients and guests.

Help Desk Operator/PC Support: In this role you are responsible for providing timely and effective desk top customer service support for internal customers. Responsibilities include, but are not limited to, installing and troubleshooting printers, software installations and setup of laptops, profiles, and accounts. You will also be required to maintain all laptops and related devices and provide software and customer support.

• Typical candidates include office administration assistants, call center staff with customer facing experience, concierge staff

Position Requirements:

• Experienced full service desk top support staff
• 3 years Experience in desktop PC Support
• Experience supporting Windows OS
• Experience working with Networking including Network Printing
• Experience with various methods of Access: Wi-Fi, Remote Access; VPN technology
• Experience working within teams
• Experience working in a customer service role
• Professional with a strong sense of responsibility
• Excellent written and verbal communication skills with the ability to clearly communicate
• Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
• High proficiency working in Windows and MS Office and Outlook Applications to produce documents, reports and emails
• Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
• Strong focus on customer service and guest satisfaction
• Must be self motivated, initiate additional tasks, be supportive and assist in other areas
• Knowledge of London
• Knowledge of the Olympic and Paralympic Games
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be working with Jet Set Sports and CoSport management, staff, clients and guests.

Program Managers: In this role you are completely responsible for the successful and seamless execution of the client hospitality program on-site during Games time. The Program Manager is also responsible for managing, training and scheduling all of their dedicated on-site team members, liaising with the Jet Set operational departments, interfacing with the program hotel staff, being the primary client contact and troubleshooting any on-site challenges that arise.

Some positions may require pre-event planning work. While not a pre-requisite, consideration may also be granted to candidates who have a background in pre-event planning.

Assistant Program Managers: In this role you are responsible for providing assistance and support to the Games-time Program Manager which may include managing functional areas for the program such as transportation, food and beverage, hotel operations, and managing staff. The Assistant Program Manager’s role will also be ensuring a successful and seamless execution of the client hospitality program on-site during Games time.

Position Requirements:

• Experienced in full service event management
• Experience running medium to large scale multi wave/day events, with 50 to 200+ guests per wave
• Experience managing event components including accommodation, transportation, food and beverage, collaterals, gifting, staffing etc.
• Professional with a strong leadership ability
• Able to manage, train and schedule on-site staffing teams with varied skills and experience levels
• Strong written and verbal communication skills
• Strong computer skills including a high proficiency working with Microsoft Office suite and Outlook to produce documents, reports and emails
• Quick thinking, with an ability to work well under pressure and multi-task
• Ability to work well in a fast-paced environment with a high degree of flexibility
• Customer focused, cost sensitive, problem solver
• Strong knowledge of the hospitality industry
• Knowledge of the Olympic and Paralympic Games
• Knowledge of London is a strong asset
• Bilingual/multilingual candidates are highly encouraged to apply
• Typical candidates include event managers, tour/travel managers, transport specialists, meeting planners and event specialists

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Client Programs

Transport Managers: In this role you are completely responsible for the successful and seamless management of day-to-day operations for transportation. Each transportation manager will be responsible for a designated area of operation that can include: Airports , Rail Stations, Olympic Venues, Hospitality and Hotel Locations, Vehicle and Coach Management including dispatch. Tasks could include managing ingress and egress of coach and/or vehicles for designated locations; management of movement, safety and security for large ceremonies and events including developing logistics plans; management of receipt delivery and maintenance of vehicles with included technology; providing leadership to the local staff and/or drivers (coach/vehicle) within each operational area, liaising with Client Program Managers or clients to ensure successful delivery of transportation operations.

Typical candidates include dispatchers, transportation leads and DMC employees.

Position Requirements:

• Experience in working within a fleet vehicle based environment, managing drivers and multiple locations with ability to multitask at the same time.
• Experience running dispatch for a DMC company and/or a large program with multiple transportation movements.
• Professional with a strong leadership ability
• Able to manage, train and schedule on-site staffing teams with varied skills and experience levels
• Strong written and verbal communication skills
• Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
• High proficiency working in Windows and MS Office and Outlook Applications to produce documents, reports and emails
• Ability to work well in a fast-paced environment with a high degree of flexibility
• Quick thinking, with an ability to work well under pressure and multi-task
• Customer focused, cost sensitive, problem solver
• Strong knowledge of the hospitality industry
• Thorough knowledge of London Boroughs, Roads and Transport Networks
• Knowledge of the Olympic and Paralympics Games
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Client Programs

Food and Beverage Managers: In this role you are responsible for the delivery of flawless, extraordinary culinary experiences through high-quality service and hospitality to Jet Set Sports and CoSport guests. Responsibilities include overseeing and expediting all Food and Beverage related operational arrangements in one or multiple restaurants or hospitality locations for Jet Set Sports and CoSport guest programs. The position may be combined with Hotel Management

• Typical candidates include Fine Dining Restaurant/Outlet Manager; 4 or 5 Star Hotel and F&B Management staff

Position Requirements:

• Experience managing large capacity fine dining establishment or dining events
• Experience liaising with multiple stakeholder groups including: Guests; Client Liaisons; Hotel Departments
• Experience in leading teams and liaising between multiple departments
• Professional with a strong leadership ability
• Able to manage, train and schedule on-site staffing teams with varied skills and experience levels
• Strong written and verbal communication skills with the ability to clearly communicate with key staff
• Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
• High proficiency working in Windows and MS Office and Outlook Applications to produce documents, reports and emails
• Strong proficiency in working with Hotel or Food and Beverage technology systems e.g. Opera, Fidelio, Delphi, POS systems
• Quick thinking, with an ability to work well under pressure and multi-task
• Ability to work well in a fast-paced environment with a high degree of flexibility
• Customer focused, cost sensitive, problem solver
• Strong knowledge of the hospitality industry
• Knowledge of the Olympic and Paralympic Games is an asset
• Knowledge of London is an asset
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for Jet Set Sports and CoSport restaurants, hospitality and hotel locations and positions

Hotel Managers: In this role you are responsible for overseeing and expediting all hotel related operational arrangements in one or multiple properties for Jet Set Sports and CoSport guest programs. The position may be combined with Food & Beverage management.

• Typical candidates include Hotel Operations Managers; Hotel Rooms Managers; Hotel F&B Managers; Large Event Accommodations Managers

Assistant Managers, Hotel Operations (Main Operating Centre): In this role you are responsible for assisting the Jet Set Sports Hotel Operations department with the planning, management and implementation of all hotel operations for Jet Set Sports and CoSport guest programs.

• Typical candidates include Hotel Operations Managers or Assistant Managers, Hotel Room Division Mangers or Assistant Managers

Position Requirements:

• Experience working in 4 or 5 star hotel operations
• Experience in managing hotel operations such as rooms, front desk and banquets
• Ability to lead diverse teams with professionalism and flexibility
• Excellent written and verbal communication skills with the ability to clearly communicate with key staff
• Ability to multitask while maintaining high attention to detail
• Ability to retain positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
• Strong focus on customer service and guest satisfaction
• Must be self motivated, initiate additional tasks, be supportive and assist in other areas
• Able to manage, train and schedule on-site staff with varied skills and experience levels
• Experience with hotel technology systems (i.e. Opera, Fidelio, Delphi, POS systems etc.)
• High proficiency working in Windows , MS Office and Outlook Applications to produce documents, reports and emails
• Knowledge of the Olympic and Paralympic Games is an asset
• Knowledge of London is an asset
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be considered for both Jet Set Sports and CoSport Hotel properties and positions

Ticketing Manager: In this role you are responsible for working closely with the Ticketing Director and full time Ticketing Managers to assist in the day to day management of ticket sales to the General Public and Corporate Clients. This will include the management of ticketing customer service representatives, ticket inventory management and collection.

Ticketing Will-Call Manager: In this role you are responsible for working closely with the Ticketing Director and full time Ticketing Managers to assist in the day to day management of Will-Call Centre. This will include both call centre management and ticket collection by General Public and Corporate Clients. This position also requires the management of ticketing customer service representatives and assist with the management of call centre and Will-Call queues, complaints and customers.

• Typical candidates include ticketing agency, large events, theatre and tourist site ticketing managers; will-call or customer retail managers

Position Requirements:

• Preferred experience with handling tickets and/or running a will-call centre
• Experience in sales, marketing or sports marketing background and customer experience management
• Experience managing staff and developing and managing shift assignments
• Experience with management of Front office sales and cash management and administration
• Professional attitude with strong leadership and teamwork abilities
• High attention to detail, excellent analytical, writing, organizational, and research skills
• Excellent written and verbal communication skills with the ability to clearly communicate
• Ability to multi-task while maintaining high attention to detail
• Ability to retain a positive attitude in a fast paced environment with high pressure, constant changes and an extensive work schedule
• Strong focus on customer service and guest satisfaction
• Must be self motivated, initiate additional tasks, be supportive and assist in other areas
• Familiar with working on laptops, with WiFi and network connectivity, the internet and mobile phone technology
• High proficiency working in Windows and MS Office and Outlook Applications to produce documents, reports and emails
• Strong knowledge of the hospitality industry
• Knowledge of London is a strong asset
• Knowledge of the Olympic and Paralympic Games, and Olympic Movement.
• Bilingual/multilingual candidates are highly encouraged to apply

Note: Applicants to these positions will be working with both Jet Set Sports and CoSport clients and guests.