Careers

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Current Vacancies:

Quality Assurance Engineer (Full Time, Exempt) Bedminster, New Jersey USA

Department Description:
The Information Technology Department is responsible for maintaining all computers, servers, phones and phone systems, websites and all web based initiatives.  The department also provides 24/7 support for all previously mentioned systems.

Position Description:
This position focuses on quality assurance, product support and general systems administration for the in-house management system and e-commerce websites.

Primary Objectives, Duties and Tasks:

  • Gain a full understanding of the features and functionality of proprietary web based management application as well as the company’s e-commerce website.
  • Translate business requirements into detailed functional test cases.
  • Develop and maintain a library of test cases and evolve the scripts with each new software release.
  • Draft and coordinate test plans for large scale initiatives.
  • Execute functional test cases.
  • Design and Execute performance or stress tests for large scale initiatives
  • Track software defects and assist the development staff in prioritizing, resolving and implementing fixes.
  • Provide customer and technical support to clients and customers, internal as well as external
  • Work with the development staff and/or product manager to respond to customer inquiries as required.
  • Control and authorize software releases into the production environment
  • Document the release configurations
  • Design and develop reports for the various systems in the organization
  • Maintain training and help documentation
  • Maintain database and system documentation for all systems built inside the organization

Required Qualifications and Skills:

  • Bachelor’s Degree in Computer Science, Programming, or similar
  • Strong understanding for web based applications and e-commerce type websites
  • Must have experience with cross-platform/web browser functionality testing
  • Above average general computer skills, including a proficiency in Microsoft Office applications.
  • Exceptional written and verbal communication skills.
  • Proven capability to balance and manage multiple priorities concurrently.
  • Meticulous, structured approach to problem solving.
  • Ability to anticipate risks and obstacles and plan accordingly.
  • Customer service oriented.

Desired Qualification and Skills:

  • Master’s Degree in Business Administration, Information Systems, or similar
  • Microsoft Sequel and .NET
  • Previous user Training experience
  • Previous customer service experience
  • Excellent written and communication skills


Professional Development:

  • Becoming well versed in the operation of the business
  • Ability to anticipate future company needs and adjust applications accordingly

 

Hotel Operations Manager (Full Time, Exempt) Bedminster, New Jersey USA

Department Description:
The Hotel and Food & Beverage Operations Department is responsible for all aspects of room inventory procurement, management and hotel relations for Jet Set Sports, corporate client programs, consumer programs, and staff accommodations. Additionally, the Department is responsible for planning, creating and implementing a flawless, extraordinary culinary and hospitality experience for all of Jet Set Sports/CoSport guests.

Position Description:
The Manager, Hotel Operations is responsible for planning and executing daily departmental operations with an emphasis on, but not limited to, room management of the overall hotel portfolio, site inspections, host city and hotel research, data entry, standards and procedures, operational planning, staff recruitment and training, and reporting.

Primary Objectives, Duties and Tasks:

  • Assist the Director, Hotel and Food & Beverage Operations in negotiating and finalizing all contracts for hotels, restaurants and hospitality in future event host cities (including reviewing, revising, communicating with vendors directly and translating all necessary documents).
  • Assist the Director in overseeing the master allocation of all room (by maintaining occupancy and usage grids for all clients) in order to optimize overall room usage and minimize wasted room nights.
  • Ensure accurate data entry, inventory management, rooming lists, and reporting within the company’s Olympic Management System (OMS).
  • Manage the process for ABI’s (Additional Budget Items) according to management approval for requests above the client contracted inventory.
  • Oversee the recruitment, interviewing, hiring process, and inner-departmental communication as it relates to hotel operations
  • Manage any temporary on-site staff accommodations.
  • Be the main liaison and develop solid working relationships with vendors, suppliers, hotel key staff, and the Organizing Committee (if required).
  • Manage client and hotel correspondence/communication of operational information and documents in a timely manner (i.e. hotel information, hotel allocation letters, site inspections, room numbers, floor plans, and rooming lists); disseminate information accordingly.
  • Assist the Director in developing, overseeing and maintaining budgets, timelines, planning, and tracking sheets and reporting tools within shared network for daily operations and Games-time specific templates.
  • Develop and implement departmental operational policies, standards and procedures, timelines, and operational plans.
  • Oversee the Jet Set Sports daily operations of one (1) or more hotel properties on-site.
  • Manage temporary hotel operations staff on-site
  • Oversee the preparation of daily reports on inventory, room reconciliations and post-wrap up reports on-site.

 

Required Qualifications and Skills:

  • At least five (5) years of progressive experience; at a full service hotel property (preferred). Related position and experience in other hospitality/tourism roles will also be considered.
  • Previous management experience of two (2) years or more is required, which includes leading a team of two (2) or more.
  • Strong functional knowledge of hotel front office operations with emphasis on room control.
  • Working knowledge of other hotel departments such as reservations, events and banquets is a plus.
  • Undergraduate degree (BA/BS) from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
  • Computer literate and proficient in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project).
  • Effective and professional written and spoken communication skills (telephone, electronic, face-to-face).
  • Excellent time management skills, ability to multi-task, organizational skills, exceptional listening and comprehension abilities, high retention; and attention to detail and follow-up.
  • Innovative and proactive problem-solving skills with strong business acumen, the ability to exercise integrity, sound judgment; and discretion.
  • Valid passport (or ability to obtain one); able to travel for extended periods of time and work extended hours (during event period or subject to business needs).

Desired Qualification and Skills:

  • Knowledge and understanding of hotel contractual components, budgets and cost control measures.
  • Possesses strong negotiation skills
  • Previous work experience at an Olympic Games or a large sporting event preferred; international experience is a plus
  • Knowledge of current industry standards and hotel trends

Professional Development:

  • Extensive training and proficiency in OMS, including ability to assist in system testing and improvements.
  • Develop logistical inventory management skills to minimize excess/unusable inventory and attendant financial loss.
  • Assimilate to the Olympic or other (sporting) event’s unique environment, politics, terminology, and processes.

 

Food and Beverage Manager (Full Time, Exempt) Bedminster, New Jersey USA

Department Description:
The Hotel and Food & Beverage Operations Department is responsible for all aspects of room inventory procurement, management and hotel relations for Jet Set Sports, corporate client programs, consumer programs, and staff accommodations. Additionally, the Department is responsible for planning, creating and implementing a flawless, extraordinary culinary and hospitality experience for all of Jet Set Sports/CoSport guests.

Position Description:
The Food and Beverage Manager directly assists the Director of Hotel and Food & Beverage Operations in all aspects of the planning and implementation of F&B operations to guarantee that Jet Set Sports delivers the best possible culinary experience to its guests.  The Food and Beverage Manager will be responsible for key areas of the department to include financial reporting, menu creation, system and schedule management, creation of standards/procedures, and communication with client service managers and other departments.

Primary Objectives, Duties and Tasks:

  • Assist with the design and management of timelines; planning tools; and sourcing/contracting of all vendors and products to be utilized for the various projects. Including design, furnishing and fit-out of specific venues.
  • Assist with vendor/supplier/Organizing Committee liaison
  • Creation of client approval processes and tools
  • Creation of operational policies and procedures and operations plans for each event
  • Management and maintenance of a dedicated database system and operational/reporting tools
  • Implement and monitor event and meal scheduling and is responsible for all F&B related operations on-site at each event.
  • Manage Guest/Client correspondence and communications
  • Attend regular client operational planning meetings and site inspections
  • Sourcing information and preparing all vendor orders, delivery timelines, service guidelines and assisting in the preparation of vendor contracts
  • Liaise with Jet Set Sports client services team and management to assist as necessary when required or requested.
  • Complete and maintain operational timelines and progress reports for each location/venue
  • Prepare menu and wine lists and suitable selection at each F&B/Hospitality location
  • Assist in preparations and planning of floor plans, fit-outs, décor and other requirements for hospitality suites, dining locations and other locations as required
  • Financial Management: Forecast and budget creation, management and implementation
  • Staff Management: Planning and implementation of staff training, formulation of staff rosters and scheduling
  • Research and develop program content as required at each F&B/Hospitality location
  • Build a solid working relationship with key staff/vendors at each F&B/Hospitality location
  • Support and assist in other areas as required and necessary

 

Required Qualifications and Skills:

  • At least five (5) years of progressive experience; at a full service hotel property (preferred). Related position and experience in other hospitality/tourism roles will also be considered.
  • Undergraduate degree (BA/BS) from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
  • Computer literate and proficient in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project).
  • Valid passport (or ability to obtain one); able to travel for extended periods of time and work extended hours (during event period or subject to business needs).
  • General F&B industry knowledge
  • Menu Planning, Menu Costing
  • Beverage knowledge – strong emphasis on wine
  • F&B accounting
  • Current F&B trends
  • Management of employees

Desired Qualification and Skills:

  • Critical and financial analysis
  • Customer service and teamwork
  • Strong communication
  • Project management
  • Flexibility and “Think on Feet” mentality
  • Olympic industry knowledge or hospitality at world sporting events
  • Utilization of technology (experience in using Hospitality management systems, Fidelio, Opera etc…)

Professional Development:

  • Undergo extensive training within the OMS (Olympic Management System) and then assist in the management, monitoring and inputting/updating of data within the OMS for all program components as requested/required

 

Senior Director, Client Services (Full Time, Exempt) Bedminster, New Jersey USA

Department Description:
Client Services is responsible for the pre-planning, and on-site delivery of corporate and VIP hospitality programs during a defined event period.  Client Services is a benefactor of each of the relevant inventory departments and works collaboratively with each client to develop “best in class” experiences at global sporting events.

Position Description:
The Senior Director, Client Services works with the VP, Client Services and is responsible for communicating with clients and team members, focusing on providing updates and enhancing the planning and delivery phases of events.  The Senior Director interacts with clients in ways that showcase the knowledge and experience of the collective team and liaising closely with operational staff on all details of contractual obligations to ensure client satisfaction in the planning and Event operation period. The Senior Director will act as a mentor to other members of the Client Services team and focus on the development and implementation of best business practices.

Primary Objectives, Duties and Tasks:

  • Develop best practices as it relates to pre-planning and on-site operations protocols
  • Act as a mentor to team members during all phases of the planning and on-site delivery
  • Engage in all aspects of program development for assigned clients, focusing on meeting all contractual obligations, seeking cost efficiencies in all aspects of operations, and ensuring an excellent client experience
  • Communicate frequently with clients, focusing on providing relevant updates, new business opportunities, and enhancing the value of the business relationship while building a strong emotional connection
  • Maintain program timelines and ensure all planning milestones are achieved on target
  • Design and coordinate staff training programs based on organizational and employee needs, develop and conduct induction training for new staff
  • Maintain company standards pertaining to the interviewing of event staffing candidates
  • Recruit industry experienced talent to form well rounded teams during operations periods
  • Be responsible for the on-site training, management, reporting, and evaluation of staff
  • Have a strong understanding of all Olympic and host city considerations – including but not limited to the sports schedule, sports disciplines, venues, transportation, airport, and operations logistics
  • Adeptly utilize Company’s proprietary software for program planning, guest registration and on-site program management

Required Qualifications and Skills:

  • Minimum 10 years executive management experience in the events environment with firsthand experience in planning/operating hospitality projects at Global/Multi Sport events
  • Experienced Manger/Team Leader
  • Bachelor’s Degree in Hospitality Administration or equivalent
  • Strong Presentation Skills and ability to represent the Company to external stakeholders
  • A unique ability to connect with clients and grow relationships
  • Public Speaking and staff training experience
  • Stellar written communication skills
  • Proficiency in Microsoft Office and MS Project preferred

Professional Development:

  • Member of relevant professional industry associations

 

Accountant (Full Time, Exempt), Bedminster, New Jersey USA

Department Description:
The Finance Department is responsible for maintaining the books and records of the Company and its subsidiaries and budgeting and forecasting.  The Department is also involved in the process of pricing packages for corporate and VIP individuals.

Position Description:
The Accountant will work closely with Accounting Manager and the Accounting team in order to achieve department and organizational goals and objectives. The Accountant is primarily responsible for maintenance of the general ledger for subsidiary companies, reconciliation of intercompany balances, assistance with billing, bank reconciliations and client cost estimates.

Primary Objectives, Duties and Tasks:

  • Customer invoice preparation, posting and recording receipts, AR
  • Vendor invoicing and recording, AP
  • Posting transactions in General Ledger
  • Reconciliation of Intercompany accounts
  • Recording of activity of foreign subsidiaries
  • Calculation and recording of intercompany management fees
  • Maintaining analysis of various expense accounts
  • Preparing customer cost estimates
  • Bank reconciliations

Required Qualifications and Skills:

  • Must have 3 + years of accounting experience
  • General Ledger/ AR/AP/Bank accounts and Merchant account reconciliation
  • Financial statement preparation
  • Proficient in Quick Books, Microsoft Word and Excel
  • Extremely organized and detailed oriented
  • Excellent written and verbal communication skills

Desired Qualifications and Skills:

  • Experience in Hospitality/Hotel industry
  • Experience with foreign subsidiary accounting

Professional Development:

  • Ability to prepare financial statements
  • Work with external accountants of foreign subsidiaries to insure timely and accurate monthly reporting of financial results

 

 

General Manager (Full Time, Exempt) Bedminster, New Jersey USA

Background:
CoSport first offered guests from around the world unforgettable opportunities to celebrate the best of international sport at the Sydney 2000 Olympic Games. For more than 15 years, CoSport has actively sought to satisfy the needs and interests of each guest by sharing insights as a partner with the event organizer, developing a variety of thoughtful product offerings, and demonstrating the value of investing in a CoSport experience. 

CoSport has access to a variety of in-demand event tickets. We obtain event tickets directly from the organizing body to ensure quality and choice for all our guests.  CoSport also identifies and secures quality hotel properties to ensure guest comfort as well as enviable proximity to all activities included in carefully designed CoSport package itinerary.  For packages that include dedicated ground transportation, CoSport provides transfers to the various events and activities included in certain Hotel and Tickets Package itineraries. Airport transfers are similarly provided for those guests from and to major airports to/from their package hotel.

CoSport is pleased to coordinate all these elements to satisfy each individual guest’s expectations. The CoSport team is well-versed in delivering exceptional package and ticketing experiences for guests from around the world. CoSport is committed to ensuring guests have all questions answered before arriving on-site and enjoy access to professional management to help navigate the exciting opportunities as well as potential challenges their travels may present.

Department Description:
Primarily focusing on the Olympic & Paralympic Games, CoSport offers a variety of packages which may include event ticketing, quality accommodations, dedicated transportation, fine dining and professional program management to guests from around the world. Leveraging more the twenty-five years of hospitality experience of its sister company Jet Set Sports, CoSport was founded to meet a similar demand in the individual consumer market for attending the Olympic & Paralympic Games.

Position Description:
The General Manager is responsible for overall management of the CoSport team and operations located in Bedminster, NJ as well as the international sales offices for CoSport sales.  The General Manager is expected to develop initial sales forecasts at a country level with executive management, build marketing & sales plans, and implement such plans to achieve established goals. In addition, this position will be responsible for driving revenue for all CoSport assets, including but not limited to premium ticketing and hospitality packages, hotel accommodations, as well as future marquee assets brought into CoSport’s portfolio. The General Manager is expected to effectively manage resource allocation for key tasks both pre-Games and for Games-time operations to optimize costs while maintaining the highest possible service levels to CoSport clients.

Primary Objectives, Duties and Tasks:

  • Work with the financial department to develop appropriate pricing for various CoSport offerings.
  • Oversee and manage the collection of all CoSport revenue and ensure fulfillment of tickets.
  • Develop initial sales forecast at a country level and be responsible for CoSport reaching sales targets (both domestic and internationally) for various international sporting events.
  • Ensure maximization of revenue and profit through development, setting, and execution of sales and sales operations strategies.
  • Manage CoSport’s day-to-day operations (including notably, sales & marketing) and identify areas where Process Improvement could be implemented.
  • Develop CoSport Packages (including specific inclusions for different packages and pricing) for publishing on website.
  • Develop a robust sales pipeline with probability of closing to ensure volume necessary to attain individual and company-wide CoSport revenue goals.
  • Work with the IT department to manage CoSport’s website development and ongoing ecommerce sales through CoSport’s website.
  • Create CoSport group proposals for off-line sales; sales presentations; and communications with CoSport customers.
  • Provide weekly reporting (for sales and operations) to executive management.
  • Oversee NOC / NGB Communications.
  • Create a marketing outreach program for CoSport customers (both domestically and internationally).
  • Oversee all communications with Jet Set Sports functional departments.
  • Responsible for CoSport’s Games-time operations.
  • Responsible for CoSport’s post-Games operations and inventory reconciliation.

Required Qualifications and Skills:

  • Work with the financial department to develop appropriate pricing for various CoSport offerings.
  • Develop initial sales forecast at a country level and be responsible for CoSport reaching sales targets (both domestic and internationally) for various international sporting events.
  • Manage CoSport’s day-to-day operations (including notably, sales & marketing) and identify areas where Process Improvement could be implemented.
  • Develop CoSport Packages (including specific inclusions for different packages and pricing) for publishing on website.
  • Work with the IT department to manage CoSport’s website development and ongoing ecommerce sales through CoSport’s website.
  • Create CoSport group proposals for off-line sales; sales presentations; and communications with CoSport customers.
  • Provide weekly reporting (for sales and operations) to executive management.
  • Oversee NOC / NGB Communications.
  • Create a marketing outreach program for CoSport customers (both domestically and internationally).
  • Oversee all communications with Jet Set Sports functional departments.
  • Responsible for CoSport’s Games-time operations.
  • Responsible for CoSport’s post-Games operations and inventory reconciliation.

Desired Qualifications and Skills:

  • 10+ years of international sales & marketing experience.
  • MBA or Master’s degree in Sports Marketing or equivalent executive level business management experience.
  • Must have experience both selling and leading premium or hospitality sales with a team and/or large venue. Significant ticketing sales, operations, and fulfillment experience in the industry sports industry.
  • Experience overseeing a P&L with a proven track record of growth and profitability. Accounting/budget development & management.
  • Understanding of practical application of web analytics ROI.
  • Full understanding of the Olympics and Paralympics movement.
  • Ability to teach and coach daily use of MS Project and advanced project management skills.

Professional Development:

  • Team Leadership skills
  • Using MS Project effectively for project management
  • Advanced skills in OMS® usage
  • E-commerce marketing trends
  • Market Channel management
  • CRM implementation / usage

 

Customer Care Manager (Full Time, Non-Exempt) Bedminster, New Jersey USA

Department Description: Primarily focusing solely on the Olympic and Paralympic Games, CoSport offers a variety of event ticketing, quality accommodations, dedicated transportation, fine dining and professional program management to guests from around the world. Leveraging more the twenty-five years of hospitality experience of its sister company Jet Set Sports, CoSport was founded to meet a similar demand in the consumer market for attending the Olympic and Paralympic Games. Looking forward CoSport will be in PyeongChang and beyond to welcome guests from around the world to their next great international sporting experience.

Position Description: The Customer Care Manager is responsible for planning and implementing CoSport customer care during the sales period (leading up to the Games) as well as on-site. The Customer Care Manager is responsible for monitoring key metrics, managing variable staffing needs including training, and supporting the stated sales/marketing objectives for the organization-at-large. They will coordinate operations with all offices conducting CoSport business and ensure best practices are implemented.

Primary Objectives, Duties and Tasks:

  • Proactively develop key elements for Customer Care / Call Center, including staffing needs, training, metrics for management, and compliance with applicable service level agreements.
  • Work to continue enhancing customer care techniques to improve customer satisfaction
  • Assist in development of HTP and THPP products for sales in coordination with CoSport teams
  • Responsible for achieving specific global sales targets and assigned geographic specific target(s).
  • Active engagement with client services leadership to effectively manage CoSport packages.
  • Manage corporate sponsor sweepstakes and contest packages.
  • Strong team leadership skills to manage local and international functional team resources to achieve company goals.
  • Assist in developing and integrating effective marketing and communication programs
  • Monitor of website functionality and develop website enhancement plan based on testing results, product offering and customer feedback
  • Manage onsite operations of the contact center including transition plan from respective offices to Host City. Responsible for matching staff to teams for onsite operations of the contact center and ensuring proper training, seamless handover, and active daily management of onsite staff.
  • Continually document and update work processes for CoSport Policies & Procedures Manual

Required Qualifications and Skills:

  • 5-8 years’ prior experience in customer care/client services or program management
  • Bachelor’s degree in marketing, advertising or equivalent
  • Exemplary written skills and ability to clearly communicate ideas
  • Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Project, and Publisher)
  • Experience in managing email marketing platforms (Mail Chimp preferred)

Desired Qualifications and Skills:

  • Advanced experience in customer care, event management & program management
  • Ability to analyze and interpret sales and market trends
  • Experience in e-commerce applications
  • Ability to effectively manage / lead teams and individuals to maximize program delivery
  • Presentation skills in delivery of training programs
  • Content writing

Professional Development:

  • Expected to be subject matter expert in customer service / customer care & have the ability to coach and teach policies and procedures.
  • Develop innovative sales presentation templates to enhance the professionalism and branding of the Company
  • Expected to develop advanced skills in OMS® and other utilized applications

*We will consider your application for all positions.
**Please note that on occasion the availability of these positions may change due to the requirements of our business operations.

Have any questions?

Contact Us at: employment@jetsetsports.com

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