Careers

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Current Vacancies:

General Manager (Full Time, Exempt) Bedminster, New Jersey USA

Department Description:
Primarily focusing on the Olympic & Paralympic Games, CoSport offers a variety of packages which may include event ticketing, quality accommodations, dedicated transportation, fine dining and professional program management to guests from around the world. Leveraging more the twenty-five years of hospitality experience of its sister company Jet Set Sports, CoSport was founded to meet a similar demand in the individual consumer market for attending the Olympic & Paralympic Games.

Position Description:
The General Manager is responsible for overall management of the CoSport team and operations located in Bedminster, NJ & the international sales offices for CoSport sales. The General Manager is expected to develop initial sales forecasts at a country level with executive management, build marketing & sales plans, and implement such plans to achieve set goals. The General Manager is expected to effectively manage resource allocation for key tasks both pre-Games and for Games time operations to optimize costs while maintaining the highest possible service levels to CoSport clients.

Primary Objectives, Duties and Tasks:

  • Work with the financial department to develop appropriate pricing for various CoSport offerings
  • Develop initial sales forecast at a country level and be responsible for CoSport reaching sales targets (both domestic and internationally) for various international sporting events
  • Manage CoSport’s day-to-day operations (including notably, sales & marketing) and identify areas where Process Improvement could be implemented
  • Develop CoSport Packages (including specific inclusions for different packages and pricing) for publishing on website.
  • Work with the IT department to manage CoSport’s website development and ongoing ecommerce sales through CoSport’s website
  • Create CoSport group proposals for off-line sales; sales presentations; and communications with CoSport customers
  • Provide weekly reporting (for sales and operations) to executive management
  • Oversee NOC / NGB Communications
  • Create a marketing outreach program for CoSport customers (both domestically and internationally)
  • Oversee all communications with Jet Set Sports functional departments
  • Responsible for CoSport’s Games-time operations
  • Responsible for CoSport’s post-Games operations and inventory reconciliation


Required Qualifications and Skills:

  • 10-15 years’ prior experience in a leadership position
  • Bachelor’s degree in Business, Marketing or equivalent
  • Exemplary written skills and ability to clearly communicate ideas
  • Demonstrated leadership and personnel management skills
  • Ability to manage multiple tasks / teams at the same time to achieve desired results.

Desired Qualifications and Skills:

  • 10+ years of international sales & marketing experience
  • MBA or Master’s degree in Sports Marketing or equivalent executive level business management experience
  • Accounting / budget development & management
  • Understanding of practical application of web analytics ROI
  • Full understanding of the Olympics and Paralympics movement.
  • Ability to teach and coach daily use of MS Project and advanced project management skills.

Professional Development:

  • Team Leadership skills
  • Using MS Project effectively for project management
  • Advanced skills in OMS® usage
  • E-commerce marketing trends
  • Market Channel management
  • CRM implementation / usage

 

Customer Care Manager (Full Time, Non-Exempt) Bedminster, New Jersey USA

Department Description: Primarily focusing solely on the Olympic and Paralympic Games, CoSport offers a variety of event ticketing, quality accommodations, dedicated transportation, fine dining and professional program management to guests from around the world. Leveraging more the twenty-five years of hospitality experience of its sister company Jet Set Sports, CoSport was founded to meet a similar demand in the consumer market for attending the Olympic and Paralympic Games. Looking forward CoSport will be in PyeongChang and beyond to welcome guests from around the world to their next great international sporting experience.

Position Description: The Customer Care Manager is responsible for planning and implementing CoSport customer care during the sales period (leading up to the Games) as well as on-site. The Customer Care Manager is responsible for monitoring key metrics, managing variable staffing needs including training, and supporting the stated sales/marketing objectives for the organization-at-large. They will coordinate operations with all offices conducting CoSport business and ensure best practices are implemented.

Primary Objectives, Duties and Tasks:

  • Proactively develop key elements for Customer Care / Call Center, including staffing needs, training, metrics for management, and compliance with applicable service level agreements.
  • Work to continue enhancing customer care techniques to improve customer satisfaction
  • Assist in development of HTP and THPP products for sales in coordination with CoSport teams
  • Responsible for achieving specific global sales targets and assigned geographic specific target(s).
  • Active engagement with client services leadership to effectively manage CoSport packages.
  • Manage corporate sponsor sweepstakes and contest packages.
  • Strong team leadership skills to manage local and international functional team resources to achieve company goals.
  • Assist in developing and integrating effective marketing and communication programs
  • Monitor of website functionality and develop website enhancement plan based on testing results, product offering and customer feedback
  • Manage onsite operations of the contact center including transition plan from respective offices to Host City. Responsible for matching staff to teams for onsite operations of the contact center and ensuring proper training, seamless handover, and active daily management of onsite staff.
  • Continually document and update work processes for CoSport Policies & Procedures Manual

Required Qualifications and Skills:

  • 5-8 years’ prior experience in customer care/client services or program management
  • Bachelor’s degree in marketing, advertising or equivalent
  • Exemplary written skills and ability to clearly communicate ideas
  • Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Project, and Publisher)
  • Experience in managing email marketing platforms (Mail Chimp preferred)

Desired Qualifications and Skills:

  • Advanced experience in customer care, event management & program management
  • Ability to analyze and interpret sales and market trends
  • Experience in e-commerce applications
  • Ability to effectively manage / lead teams and individuals to maximize program delivery
  • Presentation skills in delivery of training programs
  • Content writing

Professional Development:

  • Expected to be subject matter expert in customer service / customer care & have the ability to coach and teach policies and procedures.
  • Develop innovative sales presentation templates to enhance the professionalism and branding of the Company
  • Expected to develop advanced skills in OMS® and other utilized applications
Junior Analyst (Full Time, Exempt) Bedminster, New Jersey USA

Department Description: The Finance Department is responsible for maintaining the books and records of the Company and its subsidiaries and budgeting and forecasting. The Department is also involved in the process of pricing packages for corporate and VIP individuals.

Position Description: The Junior Analyst is primarily responsible for the functioning of the chargeback process, and assisting the Finance Department to maintain accurate records and reconcile information. In addition, the Junior Analyst will assist the Department in collecting and analyzing data for the Company’s financial decisions. The Junior Analyst will report to the Accounting Manager in order to achieve department and organizational goals and objectives.

Primary Objectives, Duties and Tasks:

  • Assist Accounting Manager and CFO in preparation of custom reports and analysis of various company functioning, including sourcing and checking relevant data, intuitive and accurate presentation of data, and what conclusions can be drawn from that information
  • Download daily on-line sales report from OMS, and merchant settlements from bank accounts; reconcile reports, and investigate exceptions and inform responsible parties as necessary; record all activity in accounting records
  • Responsible for chargeback claim process, including maintaining log and responding to claims
  • Assist with customer service inquiries
  • Approve credits in OMS and prepare entry for accounting records
  • Process credit card transactions including approved chargeback claims
  • Reconcile company credit card accounts and summarize activity for recording in General Ledger
  • Assist in development of Event cost model
  • Prepare customer cost estimates
  • Other duties as reasonably required for the department’s functioning
  • Extended periods of travel may be required for event operations

Required Qualifications and Skills:

  • Bachelor’s Degree in Accounting or Finance
  • Familiarity with credit card processing
  • Proficient in Microsoft Word and Excel including pivot tables
  • Interest in and ability to think through problems, and anticipate questions
  • Extremely organized and strong attention to detail
  • Excellent written and verbal communication skills
  • Strong penchant for accuracy
  • Hands on, team player, and flexible

Desired Qualifications and Skills:

  • Familiarity with Quickbooks
  • Experience with credit card processing
  • Budgeting/forecasting experience

Professional Development:

  • Ability to provide suggestions on improvements to credit card processing activities
  • Expand knowledge to include OMS transactions
  • Proficiency in OMS in the areas of CoSport sales, collections and credits
  • Expand knowledge to company budgeting/forecasting
Associate, Hotel and F&B Operations (Full Time, Non-Exempt) Bedminster, New Jersey USA

Department Description: The Hotel, Food & Beverage Operations Department is responsible for all aspects of room inventory procurement, planning, creating and implementing flawless, extraordinary culinary and hospitality experience, management and hotel relations for Jet Set Sports, corporate client programs, consumer programs, and staff accommodations. It also includes the financial management, budget creation and reconciliation to ensure the maximization of assets.

Position Description: Assist the Department and Assistant Manager with the execution of the daily departmental operational tasks with emphasis on, but not limited to, room management of the overall hotel portfolio, inventory control (with financial reconciliation), host city and hotel research and data entry, standards and procedures, operational planning, and reporting.

Primary Objectives, Duties and Tasks (include, but not limited to):

  • Assist with data entry, inventory management, development, and reporting within the Olympic Management System (OMS).
  • Liaise with hotels; assist with hotel correspondence and communication as needed (room numbers, floor plans, hotel information sheets, program resumes, manifests, and rooming lists).
  • Assist with the management for Additional Budget Items (ABIs) per company policy and procedure.
  • Assist with maintaining fiscal responsibility including invoice tracking and global reconciliation.
  • Office Administrator duties including, but not limited to, office supplies, meeting minutes, filing, research, data research and compilation, preparing, updating and distributing reports, scheduling, etc.
  • May include managing one (1) or more employees on-site at Event Host Cities.
  • Oversee the complete daily operations of one (1) or more hotel properties on-site.

Required Qualifications and Skills:

  • 2+ years of experience working in hospitality or tourism industry
  • Front Office experience with emphasis on room inventory control. Understanding of other hotel departments such as reservations, events and banquets is a plus.
  • Undergraduate degree (BA/BS) preferred; hospitality or tourism related is a plus.
  • Computer literate and proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project).
  • Effective and professional written and spoken communication skills (telephone, electronic, face-to-face).
  • Strong public speaking, presenting and leadership skills to effectively direct employees while in a training environment.
  • Ability to work independently, anticipate next steps, take initiative, exercise discretion and sound judgment, and work collaboratively as a member of the team.
  • A passion for learning about different cultures and languages.
  • Valid passport (or ability to obtain one); able to travel for extended periods of time.

Desired Qualifications and Skills:

  • Excellent time management skills, ability to multi-task, organizational skills, exceptional listening and comprehension abilities, high retention, and attention to detail.
  • Innovative and proactive problem-solving skills with strong business acumen, a solid understanding of learning and development and the ability to exercise integrity and sound judgment
  • Knowledge of current industry standards and hotel trends.

Professional Development:

  • Extensive training and proficiency in OMS, including ability to assist in system testing and improvements.
  • Develop logistical inventory management skills to minimize excess/unusable inventory and attendant financial loss.
  • Assimilate to the Olympic or other (sporting) event’s unique environment, terminology and processes.
  • Appreciation of (international) host city’s customs, standards and operations.

*We will consider your application for all positions.
**Please note that on occasion the availability of these positions may change due to the requirements of our business operations.

Have any questions?

Contact Us at: employment@jetsetsports.com